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Support & Feedback

Superhome is in public beta: your reports and ideas directly shape what gets fixed and built next. Pick the channel that fits what you need; using the right one gets you a faster answer and helps other users find the solution later.

You want to...Use this channel
Report a bug or a malfunctionGitHub Issues
Ask a question or get helpGitHub Discussions: Q&A
Suggest an idea or improvementGitHub Discussions: Ideas
License, account, billing or privacysupport@superhome.me

Report a bug​

Before opening an issue, check the Troubleshooting page and search existing issues: your problem may already have a fix or a workaround.

If not, open a bug report. The template asks for everything we need to reproduce the problem; the two pieces people most often miss are:

  • Superhome version: in Home Assistant go to Settings → Apps → Superhome, or run curl http://<host>:8765/api/status.
  • Logs: in the Log tab of the Superhome app in Home Assistant. On a standalone worker, run docker compose logs --tail=100 from the folder that holds its docker-compose.yml. Paste the last ~50 lines around the moment the problem occurred.
warning

Never post your license key in a public issue. If a problem involves your license or account, email support@superhome.me instead.

Questions and ideas​

For anything that is not a bug, use GitHub Discussions:

  • Q&A: setup help, camera questions, "is this normal?", anything you would ask us directly. Answers stay public and searchable, so the next person with the same question finds the solution instantly.
  • Ideas: feature requests and improvement proposals. Upvotes help us prioritize, so if someone already posted your idea, add a 👍 instead of opening a duplicate.
  • Announcements: release notes and beta program news. Click Watch → Custom → Discussions on the repository to get notified.

You only need a free GitHub account to participate.

License, account and privacy​

For anything involving your license key, your account, payments, or personal data, write to support@superhome.me from the email address you registered with. These topics contain private information and should never go through public channels.

Community​

Superhome also has a thread on the Home Assistant Community forum: SUPERHOME, control your home with hand gestures. Come say hi, share your setup, and see what other users are building. For bug reports please still use GitHub Issues, so nothing gets lost.